Refund Policy

Refund/Return POLICY

1. Project Sunny Side Up purchases are non-refundable. Any returns sent to us will not be eligible for a refund.
2. Our products once opened/used cannot be repackaged or resold due to the seal being broken. To keep things safe for our customers, we do not accept returns on used merchandise.
3. Returns will only be accepted for products that have been damaged in transit or products that have physical defects or if the incorrect product has been shipped. Please email us at info@projectsunnysideup.com and attach required photo evidence of any damages/defects within 48 hours from receiving the order, in order for us to accept the request.

Please ensure you send us photos of:

1. The outside condition of the box upon delivery
2. The damaged Item showing evident damage/leakage
3. A picture of the inside of the box you received.

The damage occurred to products in transit should be evident in the photos, and acceptance of the same is subject to final approval. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos! You may be required to return the damaged goods in order for us to process the claim. We will gladly provide a shipping label if that is the case.

1. Returns will not be accepted if the product has been used/opened/tried and/or the serial number has been tampered with. On receipt of the returned product, 
2. Project Sunny Side Up will proceed to inspect the same and validate the claim.
3. Once approved as an eligible return, a replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
4. All claims for shortages or damages must be reported to Project Sunny Side Up within 48 hours of delivery.

Cancellation Policy

1. Project Sunny Side Up orders once processed, cannot be cancelled.

2. Once you subscribe your account is immediately charged. Once you subscribe for 3 or 6 months, you cannot cancel your subscription or demand a refund i.e. you will still receive the remaining boxes from your prepaid multiple month subscription. For example, if you choose a 3 month subscription at checkout and want to cancel after the 2nd month, that is NOT possible. You will still receive your 3rd prepaid box. As our subscriptions DO NOT auto-renew, after your 3rd final box, you will not be rebilled and your subscription will end there.